Last Updated: 10 June 2026
1. Who We Are
Trevana (“we”, “our” or “us”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect your personal information when you interact with us through our website, email, telephone, official social media channels, events, marketing activities and any other authorised communications.
Trevana Cornwall Limited is committed to protecting your privacy and handling your personal information transparently and securely in accordance with UK GDPR and the Data Protection Act 2018.
For the purposes of UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, TREVANA CORNWALL LIMITED is the Data Controller of the personal information described in this Privacy Policy.
TREVANA CORNWALL LIMITED is a company registered in England and Wales under Company Number 17227885.
Registered Office:
Office 5, Poseidon House
Neptune Park
Plymouth
Devon
PL4 0SJ
You can contact us at:
Email: contact@trevana.co.uk
Telephone: 01752 916021
Website: www.trevana.co.uk
2. Official Communications
Trevana is committed to maintaining secure and professional communications.
All official communications relating to Trevana, including enquiries, bookings, marketing activity, customer service and operational matters, will be conducted through authorised Trevana channels only.
These channels include:
• Email addresses using the @trevana.co.uk domain
• The Trevana website at www.trevana.co.uk
• Trevana’s official social media accounts
• Telephone calls made to or from Trevana’s central telephone number: 01752 916021
Trevana does not conduct official business through employees’, representatives’ or contractors’ personal email addresses or personal mobile telephone numbers.
If you receive communications claiming to represent Trevana through unofficial channels, please contact us using the details above to verify their authenticity.
3. The Information We Collect
We may collect and process the following personal information:
Information You Provide to Us
This may include:
• Name
• Email address
• Telephone number
• Postal address
• Details submitted through website contact forms
• Information provided when registering interest in Trevana services, memberships, events or activities
• Booking and enquiry information
• Information contained within emails, messages or other correspondence with us
• Information provided through surveys, competitions or feedback forms.
Information Collected Automatically
When you visit our website, we may automatically collect:
• IP address
• Browser type and version
• Device information
• Operating system
• Website usage information
• Pages viewed and time spent on the site
• Referral sources
• Cookie identifiers.
Social Media Interactions
If you contact or engage with us through official social media platforms, we may process:
• Your username or profile name
• Messages sent to us
• Comments or reactions on our content
• Information you choose to make publicly available.
4. How We Use Your Information
We use your personal information to:
• Respond to enquiries and requests
• Provide information about Trevana and our services
• Manage bookings, registrations and memberships
• Deliver events, activities and experiences
• Improve our website, services and communications
• Maintain records of interactions with you
• Send newsletters and marketing communications where permitted by law
• Monitor and analyse website usage
• Prevent fraud and protect the security of our systems
• Comply with legal and regulatory obligations.
5. Lawful Bases for Processing
Under UK GDPR, we rely on one or more of the following lawful bases for processing your personal information.
Consent
Where you have agreed to receive marketing communications or opted in to specific activities.
Contract
Where processing is necessary to fulfil a booking, registration or agreement with you.
Legitimate Interests
Where processing is necessary for the operation, administration and development of Trevana, provided your rights and freedoms are not overridden. This includes responding to enquiries, improving our services and maintaining appropriate records.
Legal Obligation
Where we are required to process information to comply with applicable laws and regulations.
6. Marketing Communications
We may send you updates, newsletters and information about Trevana, our activities, events and services where:
• You have given your consent; or
• We have another lawful basis to do so under applicable law.
You can withdraw your consent or unsubscribe from marketing communications at any time by:
• Clicking the unsubscribe link included in our emails; or
• Contacting us at contact@trevana.co.uk.
We will never sell your personal information to third parties for marketing purposes.
7. Sharing Your Information
We may share personal information with trusted third parties who support the operation of Trevana, including:
• Website hosting providers
• Email marketing providers
• Customer relationship management systems
• Analytics providers
• Payment processors
• Event and booking platforms
• Professional advisers, insurers and legal representatives
• Regulatory authorities where required by law.
All third party providers are required to protect your information and process it only in accordance with applicable data protection laws.
We do not sell, rent or trade your personal information to third parties for marketing purposes.
8. International Transfers
Some of our service providers may process personal information outside the United Kingdom.
Where this occurs, we will ensure appropriate safeguards are in place, including the use of approved international transfer mechanisms where required under UK GDPR.
9. Cookies and Similar Technologies
Our website uses cookies and similar technologies to improve user experience, understand website performance and support website functionality.
Cookies may be used to:
• Remember your preferences
• Enable essential website functions
• Analyse visitor behaviour
• Measure the effectiveness of marketing activities.
Non essential cookies will only be placed on your device with your consent.
You can manage your cookie preferences through our cookie banner and your browser settings.
Further information is available in our Cookie Policy.
10. Embedded Content and Third Party Websites
Our website may include embedded content or links to third party websites and platforms, including videos, maps and social media channels.
These third parties operate under their own privacy policies and practices. We encourage you to review their policies before providing any personal information.
We are not responsible for the privacy practices of external websites.
11. Data Retention
We retain personal information only for as long as necessary for the purposes for which it was collected, including satisfying legal, accounting and reporting requirements.
As a general guide:
• Enquiries and correspondence: up to 24 months
• Marketing records: until you unsubscribe or withdraw consent
• Booking and transaction records: up to 7 years where legally required
• Website analytics data: in accordance with provider settings.
Information will be securely deleted, anonymised or otherwise disposed of when no longer required.
12. Your Rights
Under UK data protection law, you have the right to:
• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of your information in certain circumstances
• Request restriction of processing
• Object to certain types of processing, including direct marketing
• Request transfer of your information to another organisation where applicable
• Withdraw consent at any time where processing relies on consent
• Lodge a complaint with the Information Commissioner’s Office (ICO).
If you wish to exercise any of these rights, please contact us at contact@trevana.co.uk.
13. Security
We take appropriate technical and organisational measures to safeguard personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmission over the internet can be guaranteed to be completely secure. While we take reasonable steps to protect your information, you provide information at your own risk.
14. Children’s Privacy
Our services are not directed at children under the age of 13 without the involvement of a parent or legal guardian.
If we become aware that we have collected personal information from a child without appropriate consent where required by law, we will take reasonable steps to delete it promptly.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or operational needs.
Any updates will be published on this page and the revised “Last Updated” date will appear at the top of this policy.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
16. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your data protection rights, make a complaint relating to how your personal information has been handled, or would like further information about how we process your personal information, please contact us using the details below.
TREVANA CORNWALL LIMITED
Company Number: 17227885
Registered Office:
Office 5, Poseidon House
Neptune Park
Plymouth
Devon
PL4 0SJ
Email: contact@trevana.co.uk
Telephone: 01752 916021
Website: www.trevana.co.uk
Information Commissioner’s Office (ICO)
Trevana Cornwall Limited is registered with the UK Information Commissioner’s Office as a data controller under the Data Protection Act 2018.
ICO Registration Number: 00014395894
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection matters.
Information Commissioner’s Office (ICO)
Website: www.ico.org.uk
Telephone: 0303 123 1113